Product Guarantee
McKlein actualizes its commitment to excellence with a limited lifetime warranty. Every McKlein case is made, from the finest materials available, in our own state-of-the-art manufacturing facility. But, like any other product, it is not indestructible. Therefore, our warranty does not cover product damage that may result from normal wear and tear, abuse or mishandling of the product. It should be expected that component parts - particularly leather, moving parts, handles and wheels - will show wear with use over time, and eventually may need to be refurbished or replaced. We will always be happy to provide you with fast and reliable, high-quality repair service at a nominal cost. (If an airline or other carrier damages your luggage, you should immediately file a damage claim with the carrier.) McKlein does not cover incidental or consequential damages, such as loss or damage to the contents of the bag.
In the unlikely event that a problem arises as a result of a defect in our materials or workmanship, we pledge to promptly repair the item at our expense (or replace it if it cannot be repaired). All we require is that you call us first, and then send your bag to the repair location that we indicate.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.) You will find that we apply the same standard of excellence to our customer service as we do to our products.
